SHIPPING & RETURNS

Hey Fantagirl,

If you wanna track your order or need more information about your delivery contact us here: [email protected].

Here’s some more information you might need for your order.

Are you in Milan?
You can come collect your order at our Fantastudio. Just check the box Pick-up in FANTASTUDIO, Milan and we will arrange an appointment for you!
Available to come by only on Mondays from 2 p.m. to 6 p.m.
It’s free and fun!
SHIPPING & DELIVERY
ITALY

Standard delivery in 2-5 days/ € 5
Express delivery in 1-2 days/ € 12

EUROPE

Standard delivery in 2-5 days/ € 12
Express delivery in 1-2 days/ € 20

EUROPE NO TAX
Albania, Andorra, Bosnia and Herzegovina, Iceland, Isle of Man, Moldova, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey, United Kingdom.

Standard delivery in 2-5 days/ € 18
Express delivery in 1-3 days/ € 23

EXTRA EUROPE:
Extra Europe 1
Egypt, China, Hong Kong, India, Indonesia, Japan, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Canada, Mexico, USA.

Standard delivery in 4-10 days/ € 18
Express delivery in 2-5 days/ € 25

Extra Europe 2
Morocco, Nigeria, Senegal, Israel, Jordan, Saudi Arabia, Russia, Costa Rica, Cuba, Dominican Republic, Puerto Rico, Australia, New Zealand, Argentina, Brazil, Chile, Colombia, Perù.

Standard delivery in 4-10 days/ € 25
Express delivery in 2-5 days/ € 40

SHIPPING IS FREE FOR ORDERS ABOVE €200
Click & Collect option available. Pick up point will be selected to the closest available to the address selected.

NOTES:
– Please allow up to 2 days to process your order before shipping.
– Our shipping partners include CLICK & COLLECT options you can choose at
checkout.
– If you would like to pick a specific drop-off point you can contact us via
[email protected]
– Remember that shipping time can vary depending on your location.
– Shipping price does not include duty or custom charges that may be incurred
on shipment outside EU. If you cannot find your country in the list, contact
[email protected] to know the charge.

RETURN AND EXCHANGES

Hey Fantagirl,
Remember you have 14 days to make a return of your order!

If you want to make a return check the following steps:
  1. Send an email to [email protected] with your order number and reason you would live to make a return.
  2. Prepare your order to be shipped back to us. Make sure products don’t get damaged and carefully close the package for it to have a safe trip!
  3. The rest of the instructions will be given to you by our customer care team.
If you want to make an exchange check the following steps:
  • You can exchange your order with a different size or color variation of the same design.
  • If you want to receive a totally different item, let us know when you get in touch with [email protected].
  • We only accept exchanges with products carefully sent back that don’t present any damage.
If you want to get a refund check the following steps:
  • You can send back your order and get a full refund.
  • Please note that refunds will be made back to the original payment source.
  • Products part of our ESSENTIALS category cannot be refunded.
  • If you would like to get your return refunded to a personal coupon let us know via [email protected].
  • Products on sale or bought with a discount coupon cannot be exchanged or refunded.
By providing your Personal Data during purchase process on this website, you give your consent to the processing of the personal data, as explained in the Privacy Policy of Fantabody.